HOW WE CARE
Ready to hire us as your pet care provider?
Here's how it works:
1
We will respond to you within 72 hours. We can often accomodate last-minute / emergency services, however, so please call or text after filling out the new client form if you need immediate assistance. We will be happy to help as best as we can.
Complete our new client form to schedule your meet + greet
2
We can work with any schedule, just let us know the best time for you.
We will confirm a time and date for your meet + greet
3
At the meet + greet one or all of us will meet with you and your pet(s), go over our services and pricing, discuss your needs, fill out your private online profile, and get you set up on our online pet portal (for scheduling and payments).
We meet you in person to learn about your needs and determine what services are right for your schedule and financial abilities
Then you are ready to go!
We'll meet with you prior to your first service to go over details and get a copy of your keys.
You can then schedule any and all services through the pet portal.
You’ll be invoiced weekly through our pet portal for all completed services.
IMPORTANT POLICIES
General Policies
Initial meet + greet ($20) required for all new/prospective clients prior to scheduling. Fee must be paid prior to meeting, $10 of M&G fee will be credited to first invoice.
If a key is required for entry, and you are not using a lockbox, one key must be provided at meet & greet, two if less than 24 hours from first service, to keep on file and make copies from until you no longer wish to be a client.
We will always reply to all communication from prospective AND current clients within 72 hours. Please mark emergency/immediate-response correspondence accordingly.
Additional charges for holidays, weekends, extended hours, extended areas, last-minute scheduling, and last-minute cancellations are detailed under pricing.
Scheduling
Observed Holidays:
- New Year’s Eve & New Year’s Day
- Easter Sunday
- Memorial Day
- July 4th
- Labor Day
- Halloween evening (5p+)
- Thanksgiving Day & Black Friday
- Christmas Eve & Christmas Day
Scheduling accepted on all holidays with additional +$5/service charge, +$10 on Thanksgiving, Christmas Eve, and Christmas Day
Scheduling accepted outside of regular hours pending availability. See ‘additional charges’ under
pricing.
Walk Policies
All dogs must be leashed on walks unless agreed upon by both client and walker in writing & filed with Corinne.
All dogs must have proper collar/leash/harness for their abilities as discussed at meet + greet.
Pet Care Providers reserve the right to shorten any walk for weather-related and other until-then-unforeseen reasons. We will always inform you if and why a walk has been shortened, and ensure that the time will be made up on a future walk when conditions are better, or that the charge is ammended to reflect the change.
Unless a walk is marked SOLO, dog must be generally dog-friendly and ok in a car. This, however, does not mean that the dog will always receive a group walk or be transported.
All walks/visits include fresh water, meals and meds if needed, check-in/out through system, and service note sent to client at end of walk/visit.
Medication
All medication administration provided free of charge, just let us know what you need so we can schedule the right provider for that service
Overnight Policies
We have limited our overnight and boarding services to clients who have booked those services with us prior to 2025.
Overnights at client homes are guaranteed 6p-6a with dogs, 9p-6a without cats & exotics, unless modified by client and sitter.
Mid-day walks must be scheduled separately from overnight visits, as well as beginning and end of boardings.
All overnights include evening walks, bedtime and morning potty breaks, meals, and meds.
Each overnight date requires 48-hour cancellation notice or partial/full payment for that date
* ALL overnights between Memorial Day & Labor Day, and those including Thanksgiving, Christmas, & New Years, require a non-refundable 50% deposit 1 month prior to the first date, or forfeiture of dates (additional details provided in Client Policies Agreement prior to meet&greet.)
Any questions/comments/concerns? Text or email us any time!
